Donation Refund Policy

We are grateful for all donations made to the Heart Cells Foundation. We, in common with all registered charities, are constrained by charity law, which means that we are only able to refund a donation in certain prescribed circumstances. If you believe that a donation you have made should be refunded, please contact us.

Donations arising from a sponsored event are not dependent on the supporter concerned completing the event and so cannot be refunded if the event or challenge is not completed.

We truly appreciate your donations and support and recognise that there may be an occasion when you need to speak to us to discuss your donation.

Please email us at  or give us a call on 020 7935 5351

Policy Updated: 9th January 2023